Last updated: August 2026
Turnaround HR (ABN 98 116 943 621) provides fixed-fee HR documents and guidance to small businesses in Australia. By lodging a job, purchasing an Instant Advice question, or subscribing to the Priority Pass, you agree to these terms.
Our services are practical HR support: documents, guidance, and process help grounded in the Fair Work Act 2009 (Cth) and relevant Modern Awards, prepared with the assistance of drafting technology and reviewed by an HR practitioner.
We are not a law firm and our services are not legal advice. For matters with serious legal risk — such as litigation, Fair Work Commission proceedings, or complex disputes — you should engage a qualified legal practitioner.
Turnaround times shown are measured in business hours (9am–6pm AEST, Monday to Friday, excluding Victorian public holidays), starting from when your ticket is lodged with enough information for us to begin. Jobs lodged outside business hours are treated as lodged at the start of the next business day. Turnaround times are targets we take seriously, not guarantees.
If something in a delivered document isn't right for your situation, tell us within 14 days and we'll revise it once at no extra charge. Further revisions, or changes arising from new information not included in your original brief, may be quoted as additional work.
If we haven't started work on your job, you can cancel for a full refund. Once work has begun, refunds are at our discretion, except where required by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
Our work is only as good as the information you give us. You're responsible for the accuracy and completeness of your ticket brief, and for ensuring documents are appropriate for your circumstances before using them. You must not submit information you don't have the right to share.
Once a job is paid for and delivered, the final documents are yours to use in your business. We treat the information you give us as confidential. To prepare your work, it is processed by the third-party services we use to run the business — payment processing, hosting, drafting and automation software, and email — some of which store data outside Australia. We don't sell your information or share it beyond that, except as required by law.
To the maximum extent permitted by law, our total liability for any claim arising out of or in connection with our services is limited to the amount you paid for the service giving rise to the claim, and we are not liable for indirect or consequential loss. This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law.
These terms are governed by the laws of Victoria, Australia. We may update these terms from time to time; the version on this page at the time you purchase applies to that purchase. Questions? jobs@turnaroundhr.com.au.